There has nothing from them, the customer service sucks. BUT, my card was cancelled. He said he thought it was due to excessive activity. Please be advised that future verbal and written communications from the bank may be in English only. I called immediately again, and the woman this time took the number correctly and it went through. I am shocked. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. And some said they didn't Mail them the check with their remaining funds . and they will respont within 30 days, I now know I made a mistake ! Of course, it doesn't. Social Engineering is when fraudsters contact you impersonating someone else with the intention of obtaining your personal and/or card information. I had the same thing happen to me. For assistance with this matter, please call Customer Service at 1-800-374-9700. They could care less about how their actions will affect peoples credit scores. Just wondering I guess why they would suddenly close my account even though I havent done anything wrong? A closed account is any account that has been deactivated or otherwise terminated, either by the customer, custodian or counterparty. When I did that, she told me that "my details didn't match up" (although to the absolute best of my knowledge, I put in everything accurately), and that I should go to a branch to get it resolved. For security reasons, we cannot allow you to complete this transaction online. No proper explaination. I went ahead and got a Wells Fargo Active Cash which is literally the same rewards as Citi Double Cash. Citi acknowledged the breach earlier this month, saying hackers had accessed more than 360,000 Citi credit card accounts of U.S. customers. I got declined because Our records show an account previously closed by Citi. Ive had excellent payment history the entire time I have had the card for 2 years. Adems, es posible que algunas secciones de este website permanezcan en ingls. I know I did and after a lot of back and forth told them I'm on disability. The interest rate doesn't matter to me since I usually pay it in full, but if they shut me down because they don't make enough money from me even though I spend a good chunk of money on their card, then that means there is something wrong with the bank and not with the consumer. You can view and update the information we have on file for you by signing into your account on CitiManager. Citigroup suffered about US$2.7 million in losses after hackers found a way to steal credit card numbers from its website and post fraudulent charges. Politics creates enemies that are not there. my account was closed. Finally, when I did call this number I got a real answer, which was that they were in the process of closing the account and that I would not be able to open account with Citi again. What's going on? No big debt. It does not, and should not be construed as, an offer, invitation or solicitation of services to individuals outside of the United States. I have around $300 cash back in balance but dont have an option to redeem over phone but switched to the agent who asked me to write them to get it. Does anyone know if any members of this group have been able to re-open it after a dispute of some sort? It's ridiculous. I have low debt to income ratio. As a Citi Commercial cardholder, you can be assured that we are constantly trying to improve ways to help safeguard and protect you and your account. Mistake! Ive had excellent payment history the entire time I have had the card for 2 years. I was able to log in fine and see the new account balance 225 dollars . What if I were abroad and this happened , smh. All my spending is going to my chase card. Lay it flat in a well-lit area with the card number facing up. I am sorry to hear this. Citibank blocked my new account. All cards with weekly transactions. Always treat any requests with suspicion. I am sorry for you since you been a loyal customer for 20 years. I should have listened to everyone else that told me not to go with Citibank. If your KYC submission fails, follow the steps to upload KYC documents. Im sailing in the same boat now, i have the same exact situation right now .What did you end up doing? Even if you don't enter any information, selecting the link can lead to other problems, such as installing key logging software or dangerous viruses on your phone. Also I was counting on that money to pay my TMobile bill that's due on April 8 . Your eligibility for a particular product and service is subject to a final determination by Citibank. We need to get together and file a class action lawsuit against CITIBANK! If we notice suspicious activity on your card, we may contact you by phone, text or email* to confirm you have authorized that purchase. Me too! New comments cannot be posted and votes cannot be cast. I charged $12, 000 this month and am pretty steamed that I'm forfeiting the $240 and could have received miles on another card. Thanks so much for your advice. BS - It's more like my interest rate was too low for them and I had the same response with their credit card team that did with my savings account being closed and went into the branch to talk to the banker that handles our commercial accounts and he couldn't get through to anyone and called me back later this afternoon and said their compliance department also closed this account due to possible fraud. OMG OMG OMG after reading these posts, I am honestly shocked. I tried to take money out in the bank all they said was sorry its blocked due to fraud. I'm still pissed. Alfredo Mangachi: "It may sound . Please advise. And I too have to write a letter asking why. Is there even a way to get my money from them sooner? The letter states, " Based on your current account activity, we will close your account on 8/31/10. The breach exposed the names of customers, account numbers and contact information. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Enter details of your debit card and click on. Just enough for the bank to investigate. The green address bar and padlock on the CitiManager webpage is a security feature supported by newer browsers that allows you to visually validate that the site you are transacting with has undergone an extensive outside security audit. Citibank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. That took a few days but it went Tru fine the 25 got deposited in the Citibank account . You can track the status of the request under 'view status' option, https://www.online.citibank.co.in/citi-nri.htm, Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months, Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection, Valid Driving License containing address (front and back), Valid Passport containing address (first page and last page), Document issued by government departments of foreign jurisdictions with address on it, Letter issued by Foreign Embassy/Mission in India mentioning address (acceptable as address proof only if you hold foreign passport), Transaction is from your own account and remittance is in foreign currency (i.e. I got my last check from my old job ($3k) and deposited it, I then got a direct deposit from my new job. Got the extra 40, 000 airline miles (hope they don't take back) but always paid off full balance frequently and never over $2000 since wanted excess credit for the continued good credit score. If you spot a problem, raise a dispute in CitiManager or contact us immediately. I, too, got THE LETTER from CITIBANK stating that my interest rate would go up to 29.99%. If you're suspicious about a Citi phone number received via text message, you can always call the number on the back of your card instead. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. If you suspect that you've received a fraudulent text message, please forward it to us. And this is after giving the account an increase to the credit limit just a couple weeks before. Authenticate high-risk activities in CitiManager such as; credit balance refund, contact information update, card replacement, downloading statements older than 3 months and viewing your card PIN. Citi says only North American cardholders were affected, though the tally of affected accounts has now jumped from about 200,000 to more than 360,000. They told me I would receive a check and a letter in 30 to 60 days", same here what you end up doing? I can only conclude they don't want customers that pay off their account each month so they don't make their finance charge fees. Still haven't received my money from my account $20,000 yes - 2+0+0+0+0 In November they jacked my rate up to 30%! I recently could not make one payment due to COVID-19 related loss of employment, and the next thing I know, they closed the account. Nobody knows your accounts better than you. When contacting Citi always use a trusted number, like the one on the back of your card. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Did any of you get contacted by Card Services Support Unit of Citibank by chance asking you to verify your income source in regards to your credit card? Totally disappointed. These communications may include, but are not limited to, account agreements, statements and disclosures, changes in terms or fees; or any servicing of your account. Anyone have any idea how much this is going to lower my score? Hello Anita, You should also watch out for SMS (plain text) and MMS (multimedia) message headers that start with the number 19. please give me information. I have similar condition when 2 days ago I was filled up the gas in Costco Fullerton, CA. The links in the spoof emails almost always take you to a spoof website. The term is often applied to a checking or savings account, or derivative trading, credit card, auto loan or brokerage account. no explanation. OTPs are only used by Citi when you have initiated one of the actions mentioned above. I never thought this kind of thing would be allowed in the US. I went to buy a money order for rent for 1k, transaction declined, got the notification saying do you approve this I clicked yea it's me and tried again after being prompted to try again, declined, so I called had the rep on the line with me they did some stuff on the computer then said try again, declined, they did more stuff on the computer and said try again, declined they then said I was over my monthly spending limit (wtf?) But remember, this threat is not dependent upon using VoIP. A spoof website is one that mimics a popular company's website to lure you into disclosing confidential information. No explanation even though I tried to contact them after that. Citi will never contact you, requesting that you disclose your OTP. There are two different ways your bank might block your account: by freezing it or by closing it. Its toxic to us all, in the end. When the debit card arrived and I tried activating online, this also failed inexplicably. Please review subreddit rules before posting. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Closed my account after being a loyal customer, always paid on time, never one late payment. They did not even admit any fault, provide any explanation or even a simple apology. Citi bank kept my money also! This is straight up stealing money from people. I have filed a complaint with office of the comptroller of currency https://www.helpwithmybank.gov/index.html. All my money's in that account it's been like 4 days I have no gas for my car I've had to take days off work I can't buy food and Citi won't help me. they weren't making enough money off of me! Citi uses a variety of features to protect your information while you are accessing the CitiManager App from your mobile device: You sign-in to the CitiManager Mobile App with the same User ID and Password you use to access your accounts on the CitiManager webpage. For Changing Checking Account Which Changed Account Numbers And Forgot To Change The Numbers So I Could Pay The Bill. I tried opening a Citibank Account Package about a month ago (it's a deposit $15k for a $300 bonus deal) over their website, but since Citi's IT is apparently complete garbage, the website just gave me inexplicable errors. This is just horse crap. The Citi rep said to call back when fully credited and can issue a check for the credit balance. If you didn't sign-in then, you'll know there has been unauthorized account access. I paid them any interest, I always pay off my balance each month. Until I called customer care several times, I was not even aware of it! and our Stop giving Citi your business, pull out your savings and retirement accounts and make them pay. User ID and Password Account Information. Community, regional investment, commercial or consumer, come on in. Next step is to get an attorney for me. that would love a good paying customer! I got my last check from my old job ($3k) and deposited it, I then got a direct deposit from my new job. On November 23,2021, my "protected" saving account with CitiBank was completely wiped out through three consecutive unauthorized wire transfers totaling US$ *****/ made on November 2nd,4th, and . What does the Affordable Care Act include? I applied for several retail cards through them in attempt to rebuild my credit. These spoofed web forms seem legitimate since they use the same logos and graphics of the real company's site. So, I decided to open the account over the phone instead, and a couple days later got a packet in the mail. For further assistance with your Credit Card account please call 1-800-347-4934. I had a Citibank account was never late no bankruptcy no collections they close my account for absolutely no reason I called them and they couldn't tell me they said I had to wait for a letter the letter I received wanted me to send another letter to get the answer why they closed my account I'm never using Citibank again ever and I recommend nobody else using it either they're not based in the United States they're based out of some other foreign country and they're hard to understand but they close my account for absolutely no reason, Citi bank has taken my money also it been 65 days for me. Please let us know an outline you sent to state attorney etc. I opted to keep my current rate AND use my card through the date on it, which was 2011. What you can do to protect yourself against Social Engineering: If you believe that you may have disclosed your personal or card details to a fraudster, please contact us immediately using the number on the back of your card. My Citibank credit card was also closed without notice or reason. Seriously, thats it. I filed a complaint with the Office Of The Comptroller Of Currency. You can help protect yourself from fraud by familiarizing yourself with the many ways in which fraud can appear on your account, email, phone, or your computer. I pay the account in full every month and have never carried a balance or paid a penny interest in the five years I've had it and he thinks that's why. I thought this was strange because as soon as the third rep filed my appeal, it was immediately declined and she said that I should just appeal for a new card. But other key data, such as date of birth and card security codes were not compromised, the bank said in a statement. New comments cannot be posted and votes cannot be cast. I, Im going through the same thing. If . I received a number to call which I did. Same happened to me lost thousands of money which I need now for medical emergency. The CitiManager Mobile App doesn't store personal account information on mobile devices, so your accounts are not exposed if your phone is lost or stolen.. Additional Authentication. Whichever method you choose password, fingerprint, or facial recognition your account information is still subject to the 256-bit encryption. To bait you, an email may say there's an urgent situation concerning your account, then ask you to click a link back to a spoof website to provide personal information. Sense of urgency Messages claim your account will be closed or temporarily suspended, and warn you'll be charged if you don't respond. what type of banking system is this? Indian Customer Service with NO answers, other than keep waiting! When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi will send you a one-time-use passcode to verify your identity. Why would a company with associates who posses politically diverse views single out one political party and ask that same diverse staff to administer something so potentially legally dangerous? Ive been in Costco Customer and Citibank since before Amex about 2 years and never pay late. I have a credit score of 840, this will surely inpact my rating that I made sure stayed hi for years, just for them to ding it..I am so pissed. And i am in to same boat now. I kept calling and they put me on hold . Been very good customer. If you do not recall or unsure of previous submissions, please use the second option and upload documents to avoid rejection of the request. My Citibank account was closed without giving appropriate reason. Upon receiving the letter, I called the phone number mentioned on the letter. Forward suspicious texts to: spoof@citicorp.com. The balances on my three other revolving accounts totals $600, is paid on time monthly in full, and represent roughly 20% of each card's balance or less. I figured I earned a little over $200 this month in cash back when they closed the account and am furious I am giving that up. Never been late on a payment and the worst part no notification that they were doing this to me. comment of Upsetting is an understatement. I have created a Facebook page "Iwas Cheated" to inform as many people as I can of this ridiculous practice! I have not gotten any mail correspondence from them letting . It seems like many others have this issue, including people who have been loyal customers. Citi bank canceled my card too but only after 6 years. It's a fallacy. Por favor, tenga en cuenta que es posible que las comunicaciones futuras del banco, ya sean verbales o escritas, sean nicamente en ingls. Capital One, which replaced its cybersecurity chief four months after the incident, was fined $80 million in August 2020 for the security breach and its failure to keep its users financial data secure. If you are unable to login, choose one of the options below. It also makes no sense, business wise, to alienate individuals based on their choice in political party affiliation That alienates half the country. Ugh now I'm fearing they might disconnect my phone ! Failing to pay your bills isnt the only thing that will cause a card issuer to close your account. Every single time we try to log on to Citi to pay a card our "information" is incorrect either the username or the PW and this happens for all of these cards and every month we get logged out and have to call to get the account reset, every month we get a new username and a new password, but it doesn't matter because next month it'll be the same Vladimir Fedorovich Anikeyev ( ) is the former ringleader of the anonymous group Shaltai Boltai. What is propaganda and what role did it play in WWII. Come to find out the account has been closed. INSTEAD, Citibank CLOSED my account and is now charging me 24.99%. Now today I saw Three more credit cards closed. As a result, I can't even close this account and get my money back. This country is NOT run by corrupted corporations. I went to the branch and the staff told me she had no idea, maybe I should call their hotline online. Not only that, but I needed those funds they withdrew for an account they closed after just one month of payment issues. Key Takeaways. If they call to ask you about the deposit be honest and forthcoming about the source of funds and your crypto activities. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Budget said they would credit back all except the $150 cancellation fee immediately and try and get the $150 fee waived and credited back in about a week. I hate that I had to bail them out and now they are bailing on me. Ann605, same exact thing happened to me. and froze my money, I had no clue about why my bank account being closed until reading this post. Deposit products and services are offered by Citibank, N.A, Member FDIC, Get Citibank information on the countries & jurisdictions we serve. About in September or October 2017, I got some letter informing that my accounts were going to be closed. We use cookies to give you the best possible experience on our website. That was in 2019 then today I find out they closed my account anyway with no warning nor valid reason and the only thing I was told was "security procedure" being the reason given for them closing an account that was over 14 years old. I don't want to spend any more time with the Customer Service reps or supervisors, as they can take no action to correct this. We are still waiting on the letter but expect it to say business decision after reading comments here. I make a lot of large purchases that get reimbursed on my expense account and immediately pay the balance off as soon as I get my expense account reimbursement check each week. The term is often applied to a checking or savings account, or derivative trading, credit card, auto loan or brokerage account. It should only be known by you and you should only use it when you are initiating a transaction. May be it's that or I don't know on what grounds they are doing this. Named for SMS (Short Message Service), the technology used for cell phone text messaging, SMiShing messages appear to be from a legitimate company and typically contain a link that takes you to a spoof website or asks you to call a phone number.
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