Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment. If your application is successful, your information will be retained in accordance with our staff privacy policy. use of running shoes for court sports or hiking footwear as work boots, etc.). Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOM NG20 8RY . You should receive a confirmation email when this is done. The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price. 22 Flannels promo codes and sales to help you save on luxury designer fashion 10% OFF Outlet Specials: Check out the latest Flannels discounts and sales for over 10% off Explore the current. F.A.Q Customer Services Getting started How to Register Password Problems Buying Online Pre-Orders Security Discounts Placing Orders Placing Your Order Payment Options Payment Authentication Taking Payment Open the Tools menu and click "Options", 3. 969 likes. You have the right to opt out of receiving promotional communications at any time: We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business. You have the option to cancel the order if you do not wish to pay any additional delivery costs. No cash change will be given. Click here to get to the sign-in page, and then follow the steps. Faults are NOT of a serious or structural nature and are usually minor marks. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. Click the Safe Senders or Safe Recipients tab and select Add, 5. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. Click on "Add sender to Contacts list" in the options list. If youre still experiencing problems, please contact us and include as much detail as you can around the error: If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Frasers Plus Rewards cannot be exchanged for cash or sold or exchanged from one Loyalty Scheme member to another. Did you find it helpful? We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order. Search engine and web analytics providers. Should you still be unable to find an answer to your query you can submit a request and a member of our specialist team will be happy to help. We reserve the right to restrict you converting active points to Frasers Plus Rewards and/or redeeming Frasers Plus Rewards if your Frasers Plus Credit Account has been blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. You can also check the status of your order using your tracking number we sent you in the confirmation email. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. We will retain your personal data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Tymit who provide and manage your Frasers Plus account. Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code. This means in all original packaging and with all labels attached. 5. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. A complete digital styling service anytime, anywhere. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these Terms that is caused by events outside our reasonable control (". Together, you'll tour the latest collections from our most-wanted brands, shop for key moments or find forever pieces that work for your wardrobe. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. We reserve the right to restrict and/or suspend your ability to earn or convert points if your Frasers Plus Credit Account has been suspended or blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. Evidence of robust feed management and environmental management. The email address has now been added to your contacts list. Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours. Thank you for your patience while we put this right. You must have a Frasers Plus Credit Account to participate in the Loyalty Scheme. You cannot have different information for the Frasers Plus Credit Account and the Loyalty Scheme. These terms and conditions govern the Frasers Plus Loyalty Scheme ("Loyalty Scheme") linked to your Frasers Plus credit account ("Frasers Plus Credit Account") under which you may earn Frasers Plus points and then use your points once they become active to redeem rewards ("Frasers Plus Rewards"). Standard Delivery - three (3) to seven (7) days. You can update your Frasers Plus Credit Account profile in the Frasers Plus app or by contacting the Frasers Plus Customer Services team. ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie, These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers, AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency. No, Did you find it helpful? Upon carrying out research, I have found there to be a reoccurring theme in Flannels returns/exchange policy as a whole based off customer feedback. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK. Having an account is free and enables you to shop easily without having to enter your details each time. Browse topics pertaining to shipping, ordering, returns, payments, and more! Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store. You cannot redeem or earn GAME Reward or GAME Elite Reward points on Dropship Products, and purchases of Dropship Products will not appear in your GAME Reward account or your GAME Elite membership purchase history. . Should you still be unable to find an answer to your query, you can Submit a request and a member of our specialist team will be happy to help. We only take payment for an item after it has been processed. Depending on what delivery option you selected your order might still be out for delivery. For example, if a Customer bought a new battery/stopwatch/pedometer from the Seller, the Seller would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. As a branch of the Middle East-based Islamic State of Iraq and Syria (ISIS), ISIL-Khorasan (ISIL-K) emerged in late 2014 in southern and eastern Afghanistan. If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - one of the selected items is not eligible, - the size or volume of the item is too large. Flannels promo code . Please note that where we end the Loyalty Scheme this does not affect your Frasers Plus Credit Account. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date. When in the payment stage of checkout you will need to click use Gift Card/eVoucher and follow the instructions. Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. We view the security of our customer's data as paramount. Dropship Products cannot be returned to stores. Our office hours are Monday - Friday between 10am - 4pm PST. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. Customers will be notified via the product display page or during check out, which product(s) these terms apply to. Returns & exchanges. In the event that Adidas do not accept (part of) your order, Adidas shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. On collecting your online purchases in store, our personal shoppers will present you with an edit of additional pieces specially selected for you to help you build your wardrobe season after season, based on your preferences. Click OK to close the dialogue box. For more information about returns click here. PAYMENT:Select your preferred payment type on our secure payment page. 3. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button. You can also use theReturns Form , but you do not have to. 1. Category[strictly necessary, performance, functionality, third party]. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. If you want to deactivate your account, please contact us confirming your registered email address and name on the account. We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services. Our ICO registration number is ZB342955. Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you. Any remaining value will be stored on the credit note. Skip to content. ORDER CONFIRMATION:When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. You can choose between these delivery options: Next Day Delivery by DPD (Carbon Neutral). For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. ORDER ACKNOWLEDGEMENT:Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. Within 14 days of placing your order please email hellousa@flannel.com.au with your full name, invoice number and the product you wish to return. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, by accessing the customer preference centre or by contacting us. Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability. Select either the Express Styling option, or Wardrobe Refresh appointment. If Adidas are unable to process your order due to technical reasons. . No exchanges are available for Marketplace Product(s). that have been damaged by misuse or activities other than the intended purpose (e.g. Please note that third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. If you withdraw from a contract of sale during the Voluntary Return Period, in accordance with Adidass returns and withdrawal policy and these terms, Adidas will reimburse all payments from you, including delivery charges (provided the returned Marketplace Product(s) represent the complete order, within fourteen (14) days after receipt of the Marketplace Product(s). After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes. You can manage your points and rewards through the Frasers Plus App. Please see in-store for details. If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email. You can find out more about how we process your information by viewing our Privacy Policy. For more information, including on how we safeguard your personal information when this occurs, see below: International transfers of your personal data. Adidas do not refund Marketplace Product(s): obtained from a source other than the Website; that have been damaged by abuse or negligence (e.g. Customer support. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. We have no control over these charges and can't predict their amount. We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. If you have any queries regarding our use of personal data or this privacy policy, you can write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. You will be prompted to enter your card details and set a password. Yes Our Website uses session cookies and persistent cookies. We are the data controller of any personal information that we collect from you in order to administer the Loyalty Scheme. Third party cookies may be used on our website by approved organisations to provide services on our website. 3rvwdjh 5htxluhg 5hwxuqv$gylfh )odqqhov &xvwrphu1dph $gguhvv 7ho 2ughu,qirupdwlrq 2ughu1xpehu :dqwwruhwxuqdqlwhp" 2qolqh5hwxuqv2qo . If you need any further assistance or help, please contact the Sellers Customer Services team in the first instance. We will retain information regarding your website browsing history for a similar period. to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms; to provide you with services you request from usincluding, the sale and/or distribution of products made available to you through Direct Supply; to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. Select "Add sender to safe senders list", 5. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. The Exclusions may be updated from time to time and will be available to view on the Frasers Plus app or the Frasers Plus website. The acts, decrees, legislation, regulations or restrictions of any government. Login to our returns portal using your order number and email address. If you aren't receiving emails from us, please check your junk folder and add us to your safe list. If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. Returns for Dropship Products are eligible for refund only, no exchanges are available. We may end the Loyalty Scheme at any time on 3 months' notice. In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us. ACCOUNT/GUEST:Enter your email address. If you choose to do this, please contact ushere or write to us by post at:Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOMNG20 8RY. Please note that Tymit may also collect your personal data in its own right in order to assess your application and manage your Frasers Plus Account, and has its own privacy policy for the Frasers Plus credit account, which you can access here.
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